Overlapping Magic - Pure Brass Neckpiece

Shipping and Refund Policy

Thank you for shopping with us at Exquisite handmade. We value your satisfaction and strive to provide the best quality products and services. Please review our shipping and refund policy below.

Shipping Policy

• Processing Time:

  • All orders are processed within 1-5 business days. Orders are not shipped or delivered on weekends or holidays.

• Shipping Rates & Delivery Estimates:

  • Shipping charges for your order will be calculated and displayed at checkout.

  • Delivery times may vary depending on the shipping method selected and your location.

• Lost or Damaged Packages:

  • We are not responsible for packages lost or damaged during shipping. If your package arrives damaged, please contact the shipping carrier to file a claim.

Refund Policy

• Eligibility for Returns:

  • If you are not completely satisfied with your purchase, you may return the item(s) within 14 days of receiving your order for a full refund.

  • To be eligible for a return, the item(s) must be in their original condition, unused, and in their original packaging.

• How to Initiate a Return:

  • To initiate a return, please contact us at customercare@exquisitehandmade.com with your order number and details of the item(s) you wish to return.

  • Once your return is approved, you will receive instructions on how to send the item(s) back to us.

• Refund Process:

  • Upon receipt and inspection of the returned item(s), we will process your refund within  7-14 business days].

  • Refunds will be issued to the original payment method used during the purchase.

• Exclusions and Conditions:

  • After the 14-day return window has elapsed, item(s) are no longer eligible for return or refund.

  • Sale items, custom orders, or perishable goods may not be eligible for returns. Please refer to the product description for specific exclusions.

• Shipping Costs for Returns:

  • Customers are responsible for the shipping costs associated with returning the item(s). Shipping costs are non-refundable unless the return is due to an error on our part (e.g., incorrect or defective item received).

For further assistance, please contact our customer service team at customercare@exquisitehandmade.com. We’re here to help!

I'm a shipping policy. I'm a great place to add more information about your shipping methods, packaging and cost. Providing straightforward information about your shipping policy is a great way to build trust and reassure your customers that they can buy from you with confidence.